What is your return or exchange policy?
If for any reason you're not satisfied with your purchase just send us an email to firstname.lastname@example.org within 30 days. We''ll refund, exchange, and/or resolve the issue. Unfortunately, no refunds will be issued on gift cards or digital downloads due to the nature of the product.
How do you ship within the U.S
Prints and other items are shipped in 1 business day via USPS first class mail which include tracking in the U.S. Turnaround time is 3-5 business days via USPS first class mail. If you choose U.S Priority mail, the turnaround time is 2-4 days. All prints will arrive in a sturdy flat mailer depending on the size of the print.
How do you ship internationally?
Most international orders are shipped via First Class Mail International. Please keep in mind orders can take up to 3 weeks to arrive. For international orders shipped via USPS Priority Mail, shipping time is approximately 6-10 business days. Sometimes a package may get held in customs. This is beyond our control and we are unable to predict if a package will get held. For this reason, please allow up to 3 weeks for shipping time.
Am I responsible for customs and duties?
Yes. Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries
Where are you located? Where do the items ship from?
Every product is designed in Cupertino, CA and our items ship from our warehouses in California.
Why are your prints so pricy? They don’t even come with a frame
Every print is designed and takes anywhere from 10-80 hours to create. It’s a museum quality print that lasts a lifetime and has a luxurious feel to it that makes the recipient feel special. It also comes with a handwritten personalized tag with the recipient’s first name in a calligraphic style in the front and your message on the back. We also offer free shipping within the U.S. and a 30 day money back guarantee. In order to maintain this level of quality and service we had to price the prints a bit high.
How long will it take to receive my order?
Most orders are processed within 1 business day plus shipping time. If you have a specific question regarding your order, please don't hesitate to ask us.
Can I get larger sizes such as 16" x 20" or bigger?
Yes we can print larger sizes. For pricing please email email@example.com.
Do you take custom orders?
At this time we are unable to take custom orders. Sorry about that.
Do you offer framing?
At this time we don't offer framing. All the frames in the pictures are for stylistic inspiration only and are not included with the print.
How do you ship?
We pack all prints in flat sturdy envelopes and ship via USPS first class mail for orders within the US.
My print is damaged, what do I do?
Please email firstname.lastname@example.org and we will make it right.
Color is not what I expected, what do I do?
Colors may vary slightly due to different resolutions on screens and printers. But if the print is way off from what you expected, please email support@craftstreetdesign dot com and we will make it right.