Return policy

RETURN POLICY

PLAIN ENGLISH: 

If for any reason you're not satisfied with your purchase just send us an email to support@craftstreetdesign.com within 30 days. We''ll refund, exchange, and/or resolve the issue. Unfortunately, no refunds will be issued on gift cards or digital downloads due to the nature of the product.

LEGALESE:

Last updated August 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@craftstreetdesign.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Craft Street Design Co.

Attn: Returns

RMA #

11526 Bianchini Lane  

Cupertino, CA 95014  

United States  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

 

  •     Gift cards,   
  •     Digital downloads  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note    

  •        Sale items are FINAL SALE and cannot be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(408) 572-8384 

support@craftstreetdesign.com